Privacy policy

Last updated: 21/01/2026

Flying Coffee (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with us.

1. who we are

Flying Coffee
Website: https://www.flyingcoffee.co.uk
Email: sales@flyingcoffee.co.uk

Flying Coffee is the data controller for the purposes of UK data protection law.

2. information we collect

We may collect the following personal data:

Information you provide

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Account details

  • Communications with us

Information collected automatically

  • IP address

  • Browser and device data

  • Website usage and interactions

  • Cookies and tracking data

Third-party information

  • Payment confirmations

  • Delivery information

  • Email engagement data

  • Marketplace order data (e.g. Amazon)

3. how we use your data

We use your data to:

  • Process and fulfil orders

  • Manage accounts and subscriptions

  • Communicate about orders and services

  • Send marketing emails (with consent)

  • Improve website performance

  • Meet legal and tax obligations

4. legal basis for processing

We process your data based on:

  • Contractual necessity

  • Your consent

  • Legal obligations

  • Legitimate business interests

5. marketing communications

You will only receive marketing emails if you opt in.
You can unsubscribe at any time using the link in our emails.

We do not sell your data.

6. cookies

We use cookies to ensure website functionality and improve performance.
For full details, see our Cookie Policy.

7. data sharing

We may share data with:

  • Payment providers

  • Delivery partners

  • Website and email platforms

  • Analytics providers

All third parties are required to protect your data.

8. international transfers

Some providers may process data outside the UK/EEA.
Where this occurs, appropriate safeguards are in place.

9. data retention

  • Order records: up to 7 years

  • Marketing data: until you unsubscribe

  • Customer communications: as required

10. your rights

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Restrict or object to processing

  • Withdraw consent

To exercise your rights, contact us at [insert contact email].

11. security

We use appropriate technical and organisational measures to protect your data.

12. children’s data

Our services are not intended for children under 16.

13. changes to this policy

Updates will be posted on this page.

14. contact us

sales@flyingcoffee.co.uk

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at sales@flyingcoffee.co.uk or contact us at the flying coffee company, the old coach house, Pampisford Road, Abington, ENG, CB21 6AH, GB For the purpose of applicable data protection laws, we are the data controller of your personal information.